GA App FAQ - For Parents

How do I manage one - or more - child account(s)?

 There is a simple way to manage your children's accounts:  Each child should sign up for their campaign using a different email address, and invite you to the fundraiser as a parent. (Upon signup, the participant is prompted to add a parent. This step can be skipped to return to later.  If it is skipped, it can later be accessed by logging into their account, navigating to settings, and selecting "Add Parents".  Once you accept the parent invitation, you will be able to toggle between child accounts to share out each of their unique links via text, email, or social media.​

How do I allow the app to access my contacts?

• iPhone - navigate to Settings > Privacy & Security > Contacts, then select the app and choose the desired access level. Choose "full access". 
• Android - navigate to your phone's Settings, find the Apps section, select the specific app, and then adjust the Contacts permission within the app's settings. You may need to scroll through a list of permissions to find and enable "Contacts". 

I forgot my password, how do I reset it?

• On the Login screen, after entering the phone number used at checkout,  tap Forgot Password.  Enter the email address associated with your account.
• An 8-digit temporary password will be sent to that email address.
• Highlight and copy it - you can then return to the Login screen and paste it into the Password field. 
• You'll be prompted to confirm the temporary password and select a new password for your account.​

Already in the app and want to change your password?

• Navigate to the Settings tab and tap on Change Password.

Don't forget - all password require at least one letter, one number, and one special character.​

How do I delete my account on the app?

• Log into app
• Click "Settings" bottom right
• Scroll to bottom click "Delete Account"
• Input current password and click "Delete My Account"
• Once that is done you can delete the app from your phone