Where can I find my join code?
At the fundraising campaign Kickoff meeting, your Fundraising Coach will give everyone the campaign join code. If you miss the Kickoff, get in touch with your Coach - they'll help you get set up. Still having trouble? Email us to let us know how we can help: app@goldathletics.com
I created my account and joined my fundraiser. Now, what do I do?
I created my account and joined my fundraiser. Now, what do I do?
This is when the magic happens.
- First, tap "Invite More Emails" at the bottom of your campaign dashboard. Enter all the email addresses you came prepared with, separated by a comma or on a new line, and hit "Send".
- Next, tap "Text/Share" and send the pre-populated campaign share message to absolutely everyone that might offer support by making a purchase.
How do I change my profile details?
You can do this anytime in the app by navigating to your Profile and tapping the Edit button next to your name. From here, you can upload a new picture or make changes to your name and phone number.
I'm a parent - how do I manage one - or more - child account(s)?
There is a simple way to manage your children's accounts: Each child should sign up for their campaign using a different email address, and invite you to the fundraiser as a parent. (Upon signup, the participant is prompted to add a parent. This step can be skipped to return to later. If it is skipped, it can later be accessed by logging into their account, navigating to settings, and selecting "Add Parents". Once you accept the parent invitation, you will be able to toggle between child accounts to share out each of their unique links via text, email, or social media.
How do I reset my password?
- On the Login screen, after entering the phone number used at checkout, tap Forgot Password. Enter the email address associated with your account.
- An 8-digit temporary password will be sent to that email address.
- Highlight and copy it - you can then return to the Login screen and paste it into the Password field.
- You'll be prompted to confirm the temporary password and select a new password for your account.
Already in the app and want to change your password?
- Navigate to the Settings tab and tap on Change Password.
Don't forget - all password require at least one letter, one number, and one special character.
How do I change the sizes or specifics of the Rewards I earned?
From your Campaign Dashboard, select the fundraising campaign you want to make this change in. Tap the Earned Reward you would like to change, and make your edit.
When will I receive my Rewards?
Your rewards are custom created at the end of your fundraiser, decorated with your organization's logo in the sizes you specify. For these reasons, no returns or exchanges can be accepted, and production time can take up to 3.5 weeks. Generally speaking, teams will receive their rewards within 3 weeks of the end of the fundraiser! Except Gift Cards which will be emailed/texted with 5 days of the close of the campaign.
How do I see the results of the fundraiser?
As a participant, you can view progress toward your individual goal any time from the app dashboard. Your Coach or Team Leader can view overall progress throughout the campaign, and an end results report is available once the fundraiser is complete.
How do I log an in-person sale?
Simple! Open the GA app, log in to your account, and select the campaign you wish to log a sale for.
- At the bottom left, tap "Log Sales" and use the ( + / - ) buttons to select the number of products your supporter is purchasing.
- At the bottom right, tap "Place", and you'll be brought to the order detail screen. Fill out all the applicable details, especially Email Address if the supporter would like a receipt.
Choose their method of payment, and tap "Complete" at the bottom right.
My supporter wants to pay by credit card, and I can give them their Gold Card/Gold Ticket in person. Is that OK?
Absolutely. The best way to do this is to ask your supporter to select "OPT OUT OF SHIPPING" on the order screen when they make their purchase. When they checkout it will skip right over the section that collects their shipping information. That way, they aren't charged for shipping AND you can hand-deliver their product.
How do I use my unique QR code?
Are you selling in-person but your supporter doesn't have cash or a check, and asks to pay by credit card? QR Code to the rescue!
- Tap "QR Code" at the bottom right of the campaign dashboard. Your custom QR code will open on the screen.
- Ask the supporter to open the Camera app on their phone, and hover the camera over your QR code.
- A link will appear on their phone once the QR code is recognized, inviting them to your unique selling site.
- The supporter can easily select the product(s) they'd like to purchase, and can even OPT OUT OF SHIPPING if you have the product in-hand and plan to deliver it to them yourself.
- Once they provide their billing information, the sale has been logged and automatically credited to you!
Can I send messages to my team?
Coach can send you and your teammates messages to inform you of important fundraiser dates, notify you of any changes to the campaign, and cheer you on! Right now, players and parents cannot message back.