Question about pretzels? Read on for more info.
I just placed my order online. When will I receive my shipment and how is it shipped?
Order will be fulfilled within a week and shipped within 2-3 weeks from day of purchase.
If it has been over 3 weeks from the date of your receipt please email us at orders@goldathletics.com.
How perishable are these pretzels?
Please note that our products are shipped frozen and intended to thaw in transit. So don't be concerned when they arrive thawed. They are always shipped with expedited delivery and are intended to arrive within 3-4 days of leaving our facility. If your delivery takes a little longer than expected due to carrier delays, don't worry, they will stay fresh for up to 7 days before needing to be refrozen.
It's important that you open the box upon arrival, and enjoy the goodies right away or immediately freeze them to preserve their freshness. They will not stay fresh in the box, on the counter, or in the refrigerator. They must be RE-FROZEN.
How long do they last in the freezer? How about the refrigerator?
You should not store the pretzels in the refrigerator. However, our pretzels will last in the freezer for up to 12 months! If you aren't going to eat them all right away, be sure to put them into the freezer right after you unbox them.
What does the “best by” date mean on the packaging?
The ‘best by’ date for optimal freshness is one year prior to the “expiration” date. We suggest you consume the product by this best by date for optimum freshness. It is not an expiration or safety date.
Where can I find nutrition facts on the pretzels?
CLICK HERE to view a printable file with all the info you need to enjoy these delicious treats!
Where can I find warming instructions for the pretzels?
CLICK HERE for a printable PDF with our most common storage FAQ's and warming instructions for each product! Instructions are also located on packaging.
Can I heat the pretzels any other way?
We recommend that you heat up the pretzels using a conventional oven. We do not recommend heating the pretzels in the microwave. Other heating methods will vary, so proceed at your own risk.
Where are these made and shipped from?
Boston, MA
Where are the products made and where are the ingredients sourced?
The artisan pretzel manufacturer are located in Boston, MA. Their ingredients are sustainably sourced, and they never use any artificial flavors, colors, or preservatives. Nutrition information can be found in the attached file.
If there are any further inquiries or issues that haven't been addressed above, please feel free to reach out to us via email at orders@goldathletics.com.