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Product FAQ's: Artisan Soft Pretzels

Question about pretzels? Read on for more info.

I just placed my order online. When will I receive my shipment and how is it shipped?

Order will be fulfilled within a week and shipped within 2-3 weeks from day of purchase. 

If it has been over 3 weeks from the date of your receipt please email us at orders@goldathletics.com.

How is my order shipped?

UPS Ground

Are the pretzels shipped frozen?

No. We ship all our pretzels fresh the day they are baked. Please follow the enclosed instructions upon delivery.

How perishable are these pretzels?

Pretzels should be frozen the day they arrive if they are not consumed. All pretzels come in a freezer safe bag ready for easy storage.

 How long do they last in the freezer? How about the refrigerator?

You should not store the pretzels in the refrigerator. However, our pretzels will last in the freezer for up to 6 months from the day you receive your order! If you aren't going to eat them all right away, be sure to put them into the freezer right after you unbox them.

Where can I find nutrition facts on the pretzels?

CLICK HERE to view a printable file with all the info you need to enjoy these delicious treats!

Where can I find warming instructions for the pretzels?

CLICK HERE for a printable PDF with our most common storage FAQ's and warming instructions for each product! Instructions are also located in your order.

Can I heat the pretzels any other way?

We recommend that you heat up the pretzels using a conventional oven or toaster oven to provide an authentic pretzel experience.

Are these pretzels gluten free?
No they are not.
Are these products vegan friendly?
No, they are not as we use butter in our dough.
What dietary restrictions should I be aware of?
Wheat and milk are used in the dough but the pretzels are peanut and tree nut free.

Where are these made and shipped from?

Milwaukee Wisconsin

Where are the ingredients sourced?

Ingredients are US sourced, 

 

If there are any further inquiries or issues that haven't been addressed above, please feel free to reach out to us via email at orders@goldathletics.com.