Product FAQ's: Gourmet Edible Cookie Dough

When will will the supporters/customers receive their order?

Orders will be fulfilled within a week and shipped within 2-3 weeks from day of purchase. 

If it has been over 3 weeks from the date of their receipt please have them email us at orders@goldathletics.com.

Will they receive tracking when their order ships?

Yes, Tracking is emailed to the supporter once the order has been fulfilled, email comes from tracking@shipstation.com. Please have them check their spam folder.

How will their order be shipped?

Orders are shipped UPS 2-day!

Where is this product made and shipped from?

Blacklick, OH

Is the cookie dough safe to eat if the seal on container is expanded?

Absolutely!

Is the cookie dough safe and edible to eat raw?

Yes! All of our cookie doughs are safe to eat raw. We use ingredients that are safe for raw consumption, such as heat-treated flour, which ensures it's perfectly safe to enjoy before baking. The cookie dough is amazing straight from the package and just as delicious when warm from the oven!

What do they do if their cookie dough arrives soft?

Don't panic! Our cookie dough is specially formulated for shipping and may arrive soft during warmer weather. This is completely normal and does not affect its quality, safety, or delicious flavor. As long as the packaging is sealed and undamaged, simply refrigerate upon arrival for up to 3 weeks or freeze for up to 6 months from (Julian Date, or we adding exp. Date). You can refrigerate or freeze the dough as needed without compromising its taste or baking performance. Whenever you're ready, our edible cookie dough is safe to enjoy raw or baked into delicious homemade cookies.

Do you add any preservatives to your cookie dough?

No, we do not add preservatives to our cookie dough. Some of the ingredients we purchase may contain preservatives. For example, chocolate products like in our M&M Cookies.

What foods require the bioengineered food disclosure? 

Some common food ingredients are made from crops that have been bioengineered and require disclosure to keep customers well informed.  At Neighbors some of our products may contain invert sugar made from sugar beets and chocolate which contains soy lecithin. In The United States and Canada most sugar beets and soybeans have been bioengineered to prevent weeds, pests, and improve crop growth.  While those final ingredients usually do not contain any traces of the modified genetic material after they are refined, they do originate from a bioengineered source.

Does your cookie dough contain Red Dye No 3? 

No it does not.

Why do my cookies not look like the package? 

Just as your particular oven can impact the way your cookies bake, weather and elevation can also impact how your cookies turn out. Higher humidity (more moisture) can lead to longer baking times and cause cookies to flatten out faster.  Lower humidity (less moisture) can lead to shorter baking times and cause cookies to dry out faster. Adjusting baking and thawing times can help ensure your cookies come out just the way you want them! 

How does the nutritional analysis compare to other edible cookie dough brands?

Yes, they will find that most of the ingredients used are like other edible cookie dough products. However, with so many brands on the market we can’t speak for everyone. Our nutrition facts and ingredients are all listed on each tub and are available as a PDF download for them to compare.

Are any of your cookie dough flavors allergy-free?

No, all flavors contain wheat, soy, and milk. We do have cookie dough flavors that exclude nuts, but all of our cookie dough products are manufactured on equipment that processes nuts.

Are these manufactured in nut-free/gluten free/dairy free facility?

No

Is the cookie dough kosher?

No

How much does a 2.25lb tub of Cookie Dough make?

A tub is 1.94lbs, makes around 30 - 1oz. cookies

Expiration Date

 The shelf life listed on the tub is based on the Julian Date printed on the container. The cookie dough can be stored for up to 3 months in the refrigerator or up to 6 months in the freezer, starting from that Julian Date. 

Can a supporter return or exchange an item from a school fundraiser?

No, orders placed through school fundraising campaigns are not eligible for refunds or exchanges unless there is a specific issue with the order (such as damage, defects, or receiving the wrong item).

Please note: Fundraiser items are shipped directly from the manufacturer and are not handled or warehoused by Gold Athletics. Additionally, proceeds from these sales go directly to support the school, which limits our ability to offer returns or exchanges.

How do I bake these cookies?

Directions can also be found on the tub.

For soft cookies:

1. Preheat oven to 350 degrees.
2. Spoon desired amount onto un-greased cookie sheet.
3. Bake for 10-12 minutes or until edges are golden brown
4. Cool on cookie sheet for 1 minute.
5. Transfer to cooling rack for additional cooling.

For crispier cookies:

1. Preheat oven to 350 degrees.
2. Spoon desired amount onto un-greased cookie sheet.
3. Bake for 14 minutes or until edges are golden brown
4. Cool on cookie sheet for 1 minute.
5. Transfer to cooling rack for additional cooling.

Baking tips:

• For best results, bake with cold dough straight from the fridge.
• If frozen, thaw in refrigerator first until dough is easy to scoop.
• Tip, scoop & freeze in 1oz cookie portions for on-demand future baking.
• Note, baking time may vary depending upon your oven and size of cookies, we recommend 1oz cookie.

If the customer/supporter has any further inquiries please have them email Customer Service at orders@goldathletics.com.