Product FAQ's: New Custom Tumblers
Question about tumblers? Read on for more info.
I just placed my order online. When will I receive my shipment and how is it shipped?
Orders will be submitted within a week and shipped within 2-3 weeks from day of purchase.
If it has been over 3 weeks from the date of your receipt please email us at orders@goldathletics.com.
Will I received tracking when my order ships?
Yes, Tracking is emailed to you once the order has been fulfilled, email comes from tracking@shipstation.com. Please be sure to check your spam folder.
How are orders shipped?
Orders are shipped UPS Ground
Are Tumblers dishwasher safe?
It's recommended that all tumbler parts are hand-washed to maintain their durability. The factory claims that excessive heat in dishwashers can break down the lining that keeps drinks colder and hotter for longer periods of time. Do NOT microwave.
Will these tumblers keep things hot or cold?
Yes to both! Specifications of each tumbler are in the product description.
Are the tumblers double-walled stainless steel?
Yes, all items are vacuum-insulated dual-wall stainless steel.
Are these powder-coated and a ruse free product?
Yes, all the tumblers are powder-coated, and will not rust under normal conditions. Note, exposure to salt-water or chemicals may cause corrosion.
Is there some sort of guarantee that there is no lead in the tumblers?
As for your order our vendor does not use any "plug" at the bottom of their tumblers like Stanley. All of the drinkware is manufactured to meet the Porp 65 requirement of no harmful chemicals, materials, etc. and has had no reported issues/problems since they have been selling stainless steel drinkware.
Can I return or exchange an item from a school fundraiser?
Orders placed through school fundraising campaigns are not eligible for refunds or exchanges unless there is a specific issue with the order (such as damage, defects, or receiving the wrong item).
Please note: Fundraiser items are shipped directly from the manufacturer and are not handled or warehoused by Gold Athletics. Additionally, proceeds from these sales go directly to support the school, which limits our ability to offer returns or exchanges.
If there are any further inquiries or issues that haven't been addressed above, please feel free to reach out to us via email at orders@goldathletics.com.